Frequently Asked Questions

Who will clean my home?
What if I am not satisfied with the cleaning?
Do I need to supply any supplies or equipment?
Do I have to be home for the cleaning?
Do I need to do anything before you come?
How do I pay for my service?
What if we have indoors pets?
Will I always have the same team?
What if something is damaged while the crew is cleaning?
How will I know when to expect my cleanings?
Will you move our furniture and clean?
What is the difference between a deep clean and a regular clean?

Who will clean my home?

A staff of highly trained individuals that exceed industry standards. We provide the same crew on every visit. Will also ensure that the same crew performs exceptional work every visit.

What if I am not satisfied with the cleaning?

You can trust Gomes Cleaning with all of your cleaning needs. If for any reason you are not satisfied, please call our office at (404) 454-5910 or email our office manager atgomescleaning@live.com. We guarantee your satisfaction!!!!

Do I need to supply any supplies or equipment?

Absolutely not. We can always use our supplies and equipment. We do have clients who use specific supplies that they provide. A full list of the supplies that we use is available upon request.

Do I have to be home for the cleaning?

You do not need to be there for us to work. Generally, most clients prefer for us to clean while they are at work. They issue us a key and then can come home to a clean and spotless house. The choice is up to you.

Do I need to do anything before you come?

Not at all. It does help our cleaners to know what not to clean though. Such as kids toys or TV screens.

How do I pay for my service?

Payment is due the day of service. Most customers find it convenient to leave a check for the cleaners on the kitchen table or countertop. We also realize that it may not always be possible. Please give us a call or write us an email if you can’t pay the same day. We will help you make arrangements to get your payment to us.

What if we have indoors pets?

We can ensure that the crew we assign to you will be matched based on your needs. Including indoors pets. If you have a dog that is less than cordial with strangers, we ask that you separate them from the crew as they clean.

Will I always have the same team?

We at Gomes Cleaning will always try to provide you with the same cleaning crew on every visit. However, there may be outside factors, such as illness or employment termination, that may prevent this. All of our crews are trained the same and can provide the same quality service. We can provide a replacement crew.

What if something is damaged while the crew is cleaning?

We will always treat your home with the greatest of care, yet sometimes accidents do happen. Gomes Cleaning will have the item repaired or replaced.

How will I know when to expect my cleanings?

We send out email reminders the week of your cleaning and a telephone reminder the day before your cleaning. Generally, we cannot provide you with a specific time, just a day of the week and whether you would like the cleaning in the morning or afternoon.

Will you move our furniture and clean?

Unfortunately, due to safety issues and policies from past experiences, we are unable to move any furniture and clean. This helps protect not only our cleaners, but also your furniture and valuables from being damaged.

What is the difference between a deep clean and a regular clean?

A deep clean is a service that covers your home from top to bottom, ensuring that everything is spic and span. Our crews normally spend around 4 hours or more on a deep clean service. A regular clean is a maintenance service that keeps your house spotless. Maintaining a clean house is less time consuming than cleaning a dirty house.