Over our past years of experience, we've learned what makes things go smoothly and stress free.  We would like to request your participation to help our service for you run as smooth as possible. 

Guaranteed Access Request
We would request that a key be hidden, given or placed in combination lock.

Non Specific Arrival Times
Traffic, Rain, Changing Schedules, Assignments that take longer or shorter than expected are all reasons why are are unable to commit to specific start times.  By not holding us to specific times goes a long way in alleviating stress.

Please call the home office with any/all concerns
Cleaning is can be a very subjective experience for the customer.  For that reason, we ask that you call in any concerns to the home office so that the management can get to know your concerns/expectations.  We also would request that a professional distance be kept with the staff.  Direct communication regarding scheduling or cleaning requests can be best executed by notifying the home office.

We will guarantee exceptional service
We do not claim to be perfect.  We will listen and rectify any disappointments right away.  We will come out the next day right away if you feel strongly about an item.  Also, we do unannounced quality checks on the staff to ensure dedicated, long term service.

Scheduling
We have reserved times for you along with other customers.  If you must change your schedule, we ask a minimum of 48 hours notice so that we can plan ahead.  Also, if you are on a weekly or bi-weekly schedule, we ask that if you skip, that we come back and see you at your next regularly scheduled visit.  We have maximized the logistics for the cleaners to be in certain areas of the city on certain days.  Having to change puts burden on them and can jeopardize our ability to provide the kind of service we would like to due to being stretched too thin.  Lastly, if you skip your schedule appointment, we will charge the rate for the period of time quoted.  IE. Monthly rate will be charged for a bi-weekly customer who skips a bi-weekly appointment.

Payment
We request payment the same day of service.  If you forget to leave payment, we would request that you mail payment to us at: